Refund Policy

1. General Policy

All membership fees and service charges at Flex N Flexi Fitness Hub are collected in advance and are generally non-refundable once paid and the membership period or service has commenced.

This policy is consistent with standard fitness industry practice and is communicated to all members at the point of enrolment.

2. Membership Fees

2.1 Membership fees are non-refundable once the membership period has commenced.

2.2 If a member requests cancellation within 24 hours of payment and before the membership period has begun (i.e., before the member has accessed the gym on the new membership), management may consider a refund at its sole discretion.

2.3 Unused days remaining at the time of a voluntary mid-membership cancellation are not eligible for a refund. The Membership Freeze option (Section 4) is recommended in such cases.

2.4 If the gym is forced to close due to a force majeure event — including floods, government-mandated closure, or public health emergency — membership validity will be extended by the equivalent number of closure days. No cash refund is issued for force majeure closures.

3. Medical Refund Exception

3.1 To qualify, the member must submit a valid medical certificate from a registered medical practitioner confirming a diagnosed condition or injury that prevents gym participation.

3.2 The medical certificate must be submitted to management within 7 days of the diagnosis date or onset of the condition.

3.3 The quantum and form of any approved refund or credit will be determined by management at its sole discretion, based on unused membership duration and the documentation provided.

3.4 The decision of management in all medical refund cases is final and binding.

4. Membership Freeze (Recommended Alternative)

5. Personal Training Packages

5.1 Personal Training packages are non-refundable once purchased, regardless of the number of sessions remaining.

5.2 If a member is unable to use remaining sessions due to a documented medical condition, those sessions may be placed on hold for up to 60 days pending submission of valid medical documentation.

5.3 Personal Training sessions and packages cannot be transferred to any other individual under any circumstances.

5.4 Sessions missed or cancelled without at least 12 hours’ prior notice are considered used and are non-replaceable.

6. Specialist Classes (MMA, Karate, Yoga & Group Fitness)

6.1 Fees for individual drop-in classes or specialist programme enrolments are non-refundable once paid.

6.2 If a class or programme is cancelled by Flex N Flexi Fitness Hub, affected members will be offered either a credit toward a future class of equivalent value or a full refund of the fee paid for that specific cancelled session.

7. Three-Day Free Trial

Our 3-Day Free Trial is entirely complimentary. No payment is required, and therefore no refund is applicable for the trial period. We strongly encourage all prospective members to use the free trial before committing to any paid plan.

8. Failed or Duplicate Payments via Razorpay

8.1 In the event of a duplicate charge or a failed transaction where the amount has been debited from your account, please contact us within 48 hours with your full name, transaction ID, amount, and a screenshot of the transaction.

8.2 We will investigate with Razorpay and work to resolve the issue within 7–10 working days.

8.3 Where a refund is approved, it will be credited to the original payment method (UPI ID, card, or bank account) in accordance with Razorpay’s standard processing timelines.

9. Membership Terminated by the Gym

If Flex N Flexi Fitness Hub terminates a membership as a result of a member’s breach of our Terms and Conditions (including misconduct, harassment, or damage to property), no refund of any paid fees for the remaining membership period will be issued.

10. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact us via WhatsApp at 6289135419 or email at gym.flexnflexi@gmail.com.
2. Provide your full name, membership ID (if applicable), date and amount of payment, and a clear explanation of the reason for your refund request.
3. Attach all relevant supporting documents (e.g., medical certificate, Razorpay transaction screenshot).
4. All requests will be reviewed and responded to within 5 working days of receipt.